Why would you need an answering service? Good Question!
We live in the Information Age and in an era where people have become accustomed to instant gratification. If you run or manage an information technology business, you know the importance of connectivity. Obviously, you need to make sure your services are operating at the highest level to serve your customers, but it’s not all. In addition, it would be best if you were personally responsive to individual requests and needs. Here are several ways that the best information technology answering service can help you do just that.
Attract More Clients
That are practically no businesses operating today that are not dependent on technology one way or the other. It might be keeping a website online, running a payment processing system, or using a cloud storage service. The setup and management of these types of systems could be a service you offer. When a new client is looking to hire your company, they are likely to pass on your service altogether if they have to leave a message. Having a live IT answering service to speak to prospective clients can help you win new business.
Retain Existing Clients
Any technology service interruption can cost business money or cause a lot of frustration. Your company can better serve existing clients with an IT answering service that offers 24/7 answering of phone calls. Clients can call your office any time of the day or night, and a live operator will greet them and act as an extension of your business.
Operate an Efficient Dispatch
When clients have urgent matters, an IT answering service can provide valuable call dispatch services for your business.
According to your set protocols, your answering service will forward the urgent calls to you via email, phone, or SMS. Non-urgent matters can either be handled with a message or through the appointment scheduling services.
Get More Work Done
Have you experienced interruptions at work due to constantly ringing telephones? IT work can be complicated and prone to error, and these disruptions only create a more extended workday for you and your staff. A top-notch IT answering service can eliminate call interruptions by handling your phones 24/7.
Believe it or not, your company can save money by using an IT answering service. By outsourcing your phones, you will operate more efficiently and may eliminate paying a staff position to do the same work. In addition, when you dedicate a staff member to answering your telephones, you pay their salary and employment taxes and benefits. With an information technology answering service, you only pay for the services you use, saving you cash long-term.
Answering365 is a U.S.-based award-winning answering service that provides specialized services to a variety of industries. Contact us at 888-588-9800 for a free consultation.