How the Holiday Season Demands a Great Medical Answering Service
It’s hard to believe, but the holidays are upon us, and this year they will look very different. With the pandemic still raging and the quarantine still in place, the focus will not be just on the retail. Medical offices and hospitals are very likely to be busier than ever. People will need regular and emergency medical care. Because of this, the holiday season demands an excellent live medical phone answering service that does several important things for your business.
24/7 Medical Answering Service
Answering365’s 24/7 medical answering service allows patients to call and speak to live call operators around the clock. These caring and well-trained call operators act as an extension of your business and give clients the peace of mind that you are continuing to serve their needs.
Your office staff might deserve some paid time off during the holidays, but your clients also deserve your continued attention and care.
Appointment Scheduling Services
When your office is open during the holidays, it is likely quite busy. Handing telephone duties over to a medical answering service ensures that patients get the most attention while in the office. Many incoming calls are requests for appointments, and Answering365’s appointment scheduling services can handle these requests on your behalf 24 hours a day.
Appointment Followup
More than any other time of the year, patients become overly distracted and overloaded with their schedules. The chances of a patient missing their appointment or needing to reschedule during the holidays go up. Answering365 can reschedule appointments with patients and place appointment reminder calls to reduce no-shows, which increases patient satisfaction.
Medical Dispatch Services
The holidays provide a host of opportunities for unfortunate injuries and illnesses, and the volume of calls for colds and flu appointments increases dramatically. Family gatherings and holiday parties might also increase the danger of Covid-19 contraction. Hanging holiday decorations or playing with new toys present several ways to suffer falls, cuts, or even broken bones.
Answering365’s medical dispatch services allow you to take care of the patient emergencies, even while your office is closed. Call center operators will handle urgent calls according to your pre-determined specifications and notify you under the right circumstances. Patients can also leave a message requesting a callback or even a refill of medication.
Professionally-Staffed Call Center
During the pandemic, the holidays can push any business to its limit, especially the medical facility. Choosing the best medical answering service for your needs requires finding a company that is adequately staffed year-round. Answering365 understands the changing needs of the businesses during seasonal changes that can put a strain on staffing. Our medical answering service remains staffed with highly-trained call operators at all times so that your business and its clients receive the highest level of service.
Answering365 is a U.S.-based award-winning answering service that delivers personalized answering services to hospitals and medical providers. We are 100% HIPAA-compliant, and we provide consistently fast response times to all incoming calls. Contact us to learn more about how we can help your business this holiday season or call 888-588-9800 to request a free consultation.