Five Reasons Property Managers Need a Professional Answering Service
The pandemic does not discriminate. It affects everyone, and while you might have done everything you could to stay healthy and succeeded at it, your business is now on a ventilator.
Managing properties is not an easy task with people always moving in and out, rents being late, repairs, and improvements needed all the time. But when the economy is collapsing, people lose their jobs every day, and the future is uncertain, sustaining your business becomes even more complicated sand so much more important.
Fearful of extra expenses, you may be trying to do everything yourself, but this could be a mistake. Not only is it inefficient, but it is a sure pathway to burnout. Here are five excellent reasons why your Property Management might consider partnering with a professional answering service.
Focus
When you are running a property management company, the last thing you want is to hear the telephone ring all the time. If you’ve ever heard the phrase, “play to your strengths,” this is applicable here. If you let someone else handle some of the administrative duties, you can focus on running your business.
Partnering with a professional answering service is one of the best ways to ensure your company maximizes its efforts in each area that will allow it to succeed. A live call operator will answer your company’s calls and act as an extension of your business.
Customer Service
Whenever you deal with a current or potential client, it is an opportunity to create an impression. A single negative experience could spell disaster for your business if the caller decides to give you a negative review.
A Property Management Answering Service employs only highly-trained call operators who will make sure that you are well-represented. You also provide greater accessibility with 24/7 answering services that can handle both routine and emergency matters.
Client Leads
Missing a call that could potentially fill a vacancy could be costly to your business. Every call could mean years’ worth of future revenue, so you don’t want to miss a single call. A professional answering service can answer your company’s calls around the clock, provide information about your vacancies, handle client intake, and even schedule showings.
Control Costs
As a business owner, you do everything possible to control costs, and many mistakenly believe that they are succeeding when they handle everything in-house. In fact, it costs more to hire and pay someone in-house to answer your phones than it does to partner with a professional answering service. It is a more economical choice, but it will also help your business and revenue growth with its superior services.
Branding
You may have a specific image for your business in mind, but you might unintentionally do the opposite if you answer your phones. When you’re busy, professionalism might sometimes take a backseat, and this could hurt your business.
A call answering service will answer your company’s phones with your designated greeting that is both personalized and professional. It will become a part of your company’s brand and will create a sense of legitimacy for your business.
Running a business is always a challenge, but property management in a post-pandemic world can be particularly hectic and competitive. As an entrepreneur, your focus should be first on survival and then growth. One of the ways you can achieve both is through the superior customer service that a professional answering service can help you deliver. Contact Answering365 now to find out how our Property Management Answering Service can help your company achieve its goals. Call us at 888-588-9800. We never rest so you could.
