How Can an After-Hours Call Answering Service Benefit Your Property Management Company?
As a property manager, you may have to keep irregular hours. Your business phone probably rings around the clock, with some calls being urgent and others routine. Here are the ways that an after-hours call answering service can benefit your PMC.
Never Miss a Call
When you use an after-hours answering service, a live call operator will answer your company’s calls. Did you know that your business is losing more than half of its calls by using voicemail? A Dutch telecom firm released a study revealing that 69% of callers will hang up as soon as they reach a voicemail box.
Handle Urgent Matters Quickly
When a pipe bursts in one of your buildings, you would want to know about the issue as soon as possible so that you can minimize the damages. An after-hours call answering service can deal with urgent matters according to your exact specifications to receive immediate notification.
Sign Up New Clients
It would be a shame to lose a new business opportunity because there isn’t a live person available to answer the phone. A highly-trained call operator will not only fill this role but also provide valuable intake and screening services. This way, you will have the information you need when you make a callback.
Take Care of Routine Issues 24/7
Not everyone who calls your business after hours has an emergency. Many people are busy during work hours and can’t get to the phone to make a call until the evening or weekend. Fortunately, an answering service can take a message, provide necessary information about your services, and even schedule appointments on your behalf.
Better Work-Life Balance
Work-life balance may seem like the latest catchphrase, but these words take on new meaning if you can’t remember when was the last time you had an evening or weekend to yourself. Working on your business around the clock can take a toll on you and your employees, and an after-hours call answering service can help you regain some of that balance.
You may have the perception that a professional answering service will cost you an arm and a leg, but this isn’t the reality. If you pay a staff member to take these calls, this is much more costly in wages, taxes, and benefits. Ignoring calls completing could result in lost clients and expensive repairs not caught in time. For these reasons, partnering with Answering365 can save your company money.
Contact Answering365 now to experience firsthand how our award-winning services can help your business meet its goals. Call us at 888-588-9800