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Few professionals know the meaning of “urgent” like healthcare providers. When you’ve got a real-life emergency on your hands, it’s

As a legal service provider, your time is valuable. We believe it’s best spent on your client’s needs, and spending

Did you know that the U.S. is now the world’s second-largest Spanish-speaking country? According to recent studies,  13.5 % of

Whether you are just starting out or have been in business for many years, you probably want to grow and

Every one of us living in modern society had to call customer service at one time or another. Banks, stores,

Customer service is a pillar in a new or existing business. If your business is appointment-based, it’s even more important

Outsourcing is a new trend for many businesses, including outsourcing customer communication management. There are many benefits to directing customers

What is Call Overflow Any call that cannot be answered immediately is considered an overflow call. When a shop, an

A missed call, more often than not, is a missed opportunity.  If you and your organization mean to maximize sales

For small businesses, change can be scary, especially when it comes to outsourcing work. However, there comes a time when