Answering Service For Plumbers

Success And Service Extend Beyond The Job Site

Plumbing Emergencies CanSend People Into a Panic; We PutA Calm Face On Your Business, 24/7/365. Callers with burst pipes, failed water heaters and gas leaks won’t settle for voice mail. With Answering365, your callers get a friendly, live person no matter when they call.

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Most Calls Coming Into Your Plumbing Office are Emergencies

Customers need a visit from a plumber right away. They need to know you’re reliable and responsive — and the first thing they encounter is your phone system. Do they get voice mail? Or an operator who doesn’t understand plumbing emergencies? You need the right phone support to keep customers happy whether you’re in the office or not.

A 24/7/365 live answering service is a “must-have,” not a “nice to have.” A service can handle service intake requests, forward messages, schedule appointments and even relay the most urgent calls. It’s an essential part of customer service, helping you win and keep business.

Customer Service Begins Before You Get to the Job Site

Most of your incoming calls are emergencies. Your callers need assistance right away. Your plumbing business thrives by responding fast to those emergencies, being reliable and solving your customers’ problems with no drama. Whether they’re returning customers or new prospects, they need fast response time and high-quality service, any time of day, every day of the year. You need to make a great first impression on new customers and provide attentive customer service, every time.

Those calls can come any day, any time, not just during business hours. Voice mail systems aren’t enough. More than 67% of callers hang up out of frustration if they get voicemail. They want to talk to a live person, no matter when they call. That means being reachable 24/7/365. But your team can’t answer the phones every minute of the day and it simply costs too much to hire enough staff to keep the phones covered around the clock. You need support to make sure all your leads are handled and your customers are happy.

You’re not alone. That’s why, for plumbers like you, 24/7/365 live answering support is a “must-have,” not a “nice to have.” But how to choose a service? You need to be confident that the service you hire will be professional, courteous and efficient, and you need to know it’s secure.

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We Provide the Support You Need

At Answering365, we know every plumbing business is unique. We’ve been serving plumbers for decades. We don’t serve up one-size-fits-all plans; we start by listening to you, then work with you to tailor our services to your needs. Once you’re on board with us, you can rely on our experienced, courteous and knowledgeable agents to respond to your calls immediately, when you can’t pick up — no matter what time of day or night, including weekends and holidays. We represent your business just as you would, keeping business flowing.

We set up our call agents with your custom call protocols for assessing and handling emergencies. We greet callers with your script; deliver messages the way you want them; relay emergency calls to your on-call team; and even schedule appointments using your online calendar. Our team provides the highest level of message accuracy and rapid response.

Answering365 Brings Many Benefits For Your Business

01

Improved customer satisfaction — Happier customers mean better online reviews, more business and more referrals. satisfied customers

02

Contained staffing costs — You don’t have to have in-house operators answering all your calls

03

More time to focus on building your business — You can get back to being a plumber instead of managing calls

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24/7/365 answering in English and Spanish

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Expert call agents trained to handle plumbing emergencies

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Calls handled with your scripts and protocols

Plumbing Pros Share Why They Love Answering365

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Our Service for Plumbing Companies Include

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24/7/365 answering

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Plans and pricing customized to your needs

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Bilingual, English/Spanish speaking operators

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Calls answered according to your scripts and protocols

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Messages delivered by text, email or other methods, as you prefer

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Urgent calls relayed to your on-call team

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Appointment scheduling via your cloud-based software (Optional)

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

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