Support you can count on every call is critical

For medical professionals, communication is a crucial part of care. Whether it’s calls from patients or messages from colleagues, our answering services give you peace of mind.

You’re Always Needed and Have No Room for Error

As a doctor, medical professional or an administrator at a health provider, your work doesn’t necessarily stop when your office closes — after all, illness doesn’t observe business hours. Emergent calls can come in any time of day or night, and you and your team need to be able to respond at once.

Using a call center that specializes in medical answering means you can be there for your patients 24/7/365, even when you can’t pick up the phone. Because emergent calls can come in any time of day or night, you’ll sleep better knowing your patients are well cared for 24/7/365.

Answering365 specializes in medical answering. We let you be there for your patients 24/7/365, even when you can’t pick up the phone. When a patient has an urgent problem, our team of HIPAA-compliant emergency dispatch agents will contact the right person, in the right location, at the right time. Our team is specially trained to respond immediately to time- and mission-critical situations with attention to detail and follow-through.

How Do I Get It?
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When The Stakes Are High, You Need a Service You Can Trust

No business owner is comfortable missing calls. But other businesses aren’t dealing with matters of health or sanity, life or death. Whether you’re a doctor, hospital, clinic, dentist, mental health practice or another medical professional, your patients can ring you anytime with a matter that doesn’t require a “911” call but can’t wait, either.
You need prompt, professional interaction with your patients, your colleagues and other providers — and you never know when you’ll be needed. When your calls come in, voice mail isn’t good enough. You need to know your callers will get an experienced , compassionate operator.

Even mundane tasks like appointment scheduling can be challenging. Following up with patients who canceled their appointments or referrals who never called in is necessary but time-consuming. Not every practice or facility can afford a team of receptionists answering inbound calls, especially after-hours, or making all the outbound calls it might need to fill up its schedule.

Then there’s medical privacy and HIPAA compliance. Every medical facility needs to have details of the patient’s medical conditions, healthcare treatments, and contact billing information, but all of that must be secure and private.

Given the nature of your practice and the stakes for your patients, your call answering, message forwarding and scheduling must be flawless, always handled by people sensitive to the needs of your patients and your team.

Medical pros like you have long used answering services to ensure they never miss an urgent call, so you probably already understand the value of such a service. But how do you choose the right service?

As Your Trusted Partner, Answering365 Lets You Rest Well

Our call center specializes in medical answering. We’ve even won awards for our outstanding service. Our team has decades of experience serving medical facilities, physicians, clinics, and hospitals. We become a seamless extension of your practice, managing your calls and interacting with your patients much as your own staff would. We provide call answering, appointment scheduling and other support for medical practices and specialties including:

Doctors • Hospitals • Dental/ Dentist • Home Health
Hospice • Clinical Trials • Mental Health

Our team of HIPAA-compliant operators is always on, 24/7/365, ready to answer in English and Spanish. Even when you can’t pick up the phone, you can be sure your callers will reach an experienced, compassionate operator. Our agents use your scripts and instructions, so your callers may not even realize they’ve reached a service.

When a patient has an urgent problem, our agents will follow your protocols and contact the right person, in the right location, at the right time. Our agents are trained to respond immediately to time- and mission-critical situations, with careful attention to detail.

When we take messages, you choose the way you would like to receive them: via text, email, fax, voicemail, or group messaging. We relay messages as soon as we receive them unless you request that we do otherwise. Or you can choose calls you’d like to take personally and have us connect you with those callers directly. You’ll sleep better knowing your patients are well cared for 24/7/365.

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Custom Plans Contain Costs

Most medical and doctor answering services offer a one-size-fits-all solution. We customize our solutions to your precise needs. With our Virtual Assistant plans, we can even enter appointments in your cloud-based calendar software.

We keep your schedule filled so you can make the most of your office hours — and, of course, keep you legally compliant.

We let you and your team focus on more important tasks while we answer your phones. Whether you’re asleep or working with other patients, you can rely on us.

Medical Appointment Scheduling Services (Optional)

Appointment scheduling can be challenging. Calling patients who canceled or referrals who never called in due to COVID19 (or whatever reason), is a necessary but time-consuming chore.

This is where our team steps in. With our Virtual Assistant services, you get comprehensive scheduling service that takes care of your patients. We provide cost-effective appointment scheduling using your cloud-based calendar. Our courteous highly trained HIPAA certified call agents can make scheduling and appointment calls for you, keeping your schedule filled and keeping you legally compliant.

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Answering365 is Fully HIPAA Compliant

The Health Insurance Portability and Accountability Act (HIPAA) for doctors and medical professionals ensures that their patients’ health information (PHI) is safe and secure. HIPAA regulations, as well as the regulations within the HIPAA HITECH security rule apply to everyone in the healthcare industry and the associates they are working with. If you are a doctor or a physician, you must choose HIPAA compliant answering services to reduce your risk.

At Answering365, our team is highly experienced in medical answering. Every employee in our Los Angeles-based call center — not just call agents — is HIPAA re-certified annually. We are both HIPAA and HITECH compliant, and today, we’re a leader in HIPAA compliant answering services.

The security and privacy requirements for PHI have evolved over the past several years with the addition of the HITECH and Omnibus to HIPAA.

Answering365 stays current with regulations that change every year. We use secure technology and encrypted message delivery for parties who access PHI, making sure you’re always in compliance with privacy regulations. With our patient-first and HIPAA-compliant appointment scheduling (included with Virtual Assistant plans), we can help you stay ahead of the changes in the law and provide a perfect scheduling solution.

This is what has made Answering365 one of the top-rated services in the United States — and positioned us as an industry leader.

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24/7/365 call answering in English and Spanish

Never miss a call, and with Answering365, communication issues are a thing of the past.

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100% HIPAA compliant operators, re-certified annually

Your PHI is always secure and protected.

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Calls triaged using your protocols

Urgent calls are forwarded to your on-call team and encyrpted messages by the method you prefer.

Praise From Our Customers

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim
Google rating score: 4.5 of 5, based on 24 reviews
View All Testimonials

Answering365’s Medical Answering Plans Include
Features

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Live answering available 24/7/365

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Services, scripts and protocols customized to your exact needs

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HIPAA-certified call center agents with experience in medical answering

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Secure, encrypted, one-click options for retrieving your patients’ phone messages.

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Emergent calls forwarded to your on-call

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Message routing per your on-call schedule

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Online portal for your practice

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Bi-lingual (English/Spanish) answering

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Custom message delivery, i.e., phone call, text, SMS, email, voicemail, and secure message app

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Outgoing calls to reschedule missed appointments (Optional)

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Appointment scheduling and rescheduling on your online calendar (Optional)

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company Vs. Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

Service With a Smile

Now is the time to make a great first impression and never miss a call from potential and existing patients! For more information about our dental answering service, contact us today.

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