Contractors and Trade Professionals

When You’re on a Job and Can’t Take Calls,
We Step In So You’re Always Covered

You’re busy on jobsites or managing your crew. You can’t always pick up — but you’re always needed. We pick up the slack.

contractors
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Available For Every Call 24/7/365

People need contracting services all the time. However, not every business can afford a team of receptionists answering inbound calls, especially after-hours. On the other hand, if you work at a project site or service location, you need to rely on a team that can take your calls, schedule appointments, and service intake.

That’s why Answering 365’s affordable live answering service is perfect for contractors and trade services. We give your business a professional face at any time of the day or night while containing your payroll costs. We help your company maintain a professional image, Our trained call agents answer your calls and ensure accurate, real-time message delivery. We free up your project managers and administrative staff to oversee essential tasks instead of managing phones or operators.

Work Calls Can Come Anytime and Send You Anywhere

Contractors and trade professionals — like you — need to respond immediately when calls from potential and existing customers. Often, though, you’re working at a project site or service location. You can’t always pick up your cell phone, never mind a landline. If you’re not available, whether it’s because you’re working or sleeping, you can miss urgent service calls and new business prospects.

Whether it’s your clients, your team, your vendors, inspectors or permit offices on the line, you don’t have the luxury of missing calls.
You need a team that can take your calls, schedule appointments and manage service intake. The problem is, you can’t afford to expand your team, especially to cover after-hours calls.

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Affordable Telephone
Answering Support,
Always On, For All Calls

This is where our team of professionally trained call agents and virtual receptionists step in. We answer all your calls any time, day or night. We become the face of your business — capturing new leads and delivering an award-winning caller experience. Our operators are trained to understand your business and its needs.

We answer calls with your script, screen them according to your rules, then deliver messages in the time and manner you choose. We can forward urgent calls and, with our Virtual Assistant plans, schedule appointments on your cloud-based calendar.

With Answering365, you get:

01

Lower payroll costs — we do more, for less cost, than you’d get by hiring in-house

02

Peace of mind, knowing your business has a professional face, day and night, 365 days a year, with calls answered promptly and accurately and messages delivered accurately

03

More time for your project managers and administrative staff to focus on 
essential tasks

Service Showcase

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24/7/365 call answering in English and Spanish — Never miss a call because your team is asleep or out of the office

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Urgent call forwarding to your on-call team — When there’s a legitimate emergency, we make sure you get the call quickly

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Messages delivered the way you want them

Trade Pros Praise Our Service

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Our HVAC Answering Service serves
your business in many ways, including

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Plans customized for your business – No one-size-fits-all plans for us. You choose the number of minutes and the features you need

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Fast processing of after-hours calls – We can transfer calls to your on-call team or quickly relay a message

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Emergency call handling – We follow your rules to determine which calls are urgent and how to handle them

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24/7/365 answering – We’re always there for your calls, even late nights, weekends and holidays.

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Messages delivered when and how you specify – Do you like texts? Emails? Something else? We’re flexible

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Appointment scheduling on your online calendar (Included with Virtual Assistant plans) – We book estimate appointments through your own cloud-based software so your calendar stays as full as you like it

Don’t lose another call to your competitor because you weren’t available. Align with our award-winning team and enjoy the peace of mind that our excellent service delivers.

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

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Get Answers Today!

Best Answering Service & Virtual Receptionist Los Angeles

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