IT And Tech Support Answering Services

Your Callers Count on You To Stay Up and Running - Count On Us To Keep Them Happy and Satisfied

Help desk and IT callers need support fast, no matter when they call. With Answering365, your clients get the answers and reassurance they need, even when you’re offline.

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High Volume, High Pressure

Companies like yours typically experience high call volume with many urgent customer support requests. For your customers, “Please leave a message” isn’t good enough. They want to speak to a live person about their tech issues. If they can’t get live help when they need it, their confidence in you and your business is shaken. They may look for a competitor who offers a better experience. That leads to customer churn.

 

Prompt, reliable 24/7/365 tech support makes you stand out from the competition and builds customer loyalty and trust. But if you manage a busy help desk, you know that maintaining an in-house call center is challenging and expensive. If you are not using an after-hours service, then your phones must be covered in-house on weekends and holidays — even when someone on your team is out sick.

Answering With a Personal Touch

With a perfect call-answering solution, you can rest assured that each call will be answered professionally without disrupting your daily workflow. That’s what we provide. Our 24/7/365 answering services for tech companies are built to your needs and are not a one-size-fits-all solution. We actively work with you to design answering solutions that match your customers’ needs. We function as an extension of your business, adding value to your service.

 

Our award-winning caller experience starts with our experienced agents. They handle your calls based on your custom specifications, integrating your support protocols into our system. They are experienced in technology and IT; they understand your industry and your needs.  

 

Whether you are selling tech products or are offering complex IT services, our tech support and help desk answering service for IT firms lets you protect your profits and scale your business without sacrificing high-quality customer care.  We also provide bilingual services that can keep you competitive.

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Answering365 Sets the Bar Higher

Tech companies can stand out from the competition by providing 24/7/365 reliable phone support. Help desks that are always staffed and available build trust and satisfaction. With the perfect call answering support, you can ensure that each call is answered professionally without disrupting your daily workflow. Your calls get answered and triaged while you do more important tasks.

Answering365 is always there for you. We’ve won awards for providing a great caller experience. Our agents are trained in technology and IT. Our operators become your operators, so you never have to send incoming calls to voice mail. We function as an extension of your business. We answer calls in English and Spanish, follow your scripts and rules for support, and can even schedule follow-up appointments using your own cloud-based system.

With our tech support and help desk answering service for IT, you can protect your profits and scale your business without sacrificing high-quality customer care.

The “Personal Touch” That Your Callers Want

Our call services are built to your needs and are not a one-size-fits-all solution. We actively work with our clients in the IT/Tech space to design answering solutions that match their needs

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24/7/365 answering in English and Spanish — Never miss a call because your line is un-staffed

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Expert call agents trained in technology and IT support — Our team is trained to handle tech support calls

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Calls handled with your scripts and protocols — Nobody knows your products and systems like you do, so we follow your lead

How Answering365 Lifts Your Operation

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Improved customer satisfaction because calls are answered fast and professionally

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Lower costs staff costs; Answering365 handles peak and after-hours demands

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You get more time to focus on important tasks instead of managing your on-call operators

IT and Help Desk Operators Love Our Support

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Our IT and Help Desk Plans Include

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24/7/365 availability

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Plans and pricing customized to your needs

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Bilingual operators fluent in English/Spanish operators

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Calls answered according to your scripts and protocols

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Messages delivered by text, email or other methods, as you prefer

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Urgent calls relayed to your on-call team

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Appointment scheduling via your cloud-based software (Optional)

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select An Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines To Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

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Get Answers Today!

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