IT Answering Service and Help Desk
We all know how frustrating it is when we require Tech support and the only option to get it is through chat. People want to speak with a live person to get their issues resolved and if this service is not an option, the client experience and trust in your business is diminished greatly.
Tech companies can differentiate by having 24/7 reliable phone support to solve the needs and issues of their customers.
Poor tech support service leads to customer churn and this is why telephone support plays into customer success.
Tech Support Call Answering Service
IT companies typically experience high call volume with a lot of customer support requests that require immediate attention. With the perfect call answering support, you can ensure that each call is answered in a professional manner without any disruption of the daily workflow and activities.
If you manage are a busy help desk, you probably know that managing an in-house call center is both challenging and expensive. At the end of the day, you are not getting an after-hours service, have no coverage during weekends and need to give your agents a leave for holidays and sick days. Are you in the call center business or the tech business?
The ‘Personal Touch’ That Every IT/Tech Firm Wants
With our answering service for tech companies, that personal touch is available 24/7. In short, this is an option which bridges the gap between advanced communication and traditional customer service. In other words, our experienced agents can help you handle ALL of your incoming calls based on your instructions.
The best part is that with our tech support and help desk answering service for IT firms, you can protect your profits, scale your business and work without sacrificing high quality customer care.
Simply put, our call services are built to your needs and are not a one-size-fits-all solution. We actively work with our clients in the IT/tech space to design answering solutions that match their customer needs, adding value to their service and functioning as an extension of their business.
Our Technical Support Sets the Bar Higher
Experienced in the technology and IT world, our technical support representatives provide an award-winning caller experience. Whether you are selling tech products or are offering complex IT services, we have a strong understanding of the industry and can successfully integrate your support protocols into our system.
From providing technical support to your customers to informing them about new offers, we will make sure that customers return to your business and are satisfied with your telephone support.
We offer services around the clock. Customized and personalized to your expertise, we can also provide bilingual services that can keep you competitive in the marketplace.
Want to see more details about our tech and IT telephone support?
Call Today More Information About Our IT and Help Desk Answering Service!
Why choose Answering365?
Our emergency dispatch call solutions includes many features such as:
- Locating and managing on-call technicians and dispatching them where needed.
- Following your script and triage protocol with precision.
- Documenting the call and the outcome.
- Processing messages through multiple channels (i.e., phone, text, SMS, email, voicemail, and other wireless devices.
Call Answering365 today to schedule a free consultation that will show you how effective we can be in helping you increase your business. Our success depends on your success; we stake our reputation on it. Don’t lose another call to your competitor. Join our winning team today and take pride in the service-excellence we offer.