dental

Dental Answering Services

Before they’re in your chair they come to your phone

Patients make their first outreach to dental offices by phone. We handle overflow answering and scheduling so your practice stays busy.

A patient’s journey
begins long before
they step into your
office.

The first step usually involves scheduling an appointment. Most patients won’t settle for voice mail, so it’s crucial that a live person answer your calls. And when patients have a dental emergency, 911 is too much but voice mail isn’t enough. That’s why dental offices rely on answering services. You need a reliable team handling your phones. Answering365 is the perfect solution for 24/7 live answering. We are here to answer simultaneous and inbound patient calls, manage these calls accurately and professionally, even schedule appointments.

answering365
answering365
answering365

Your Practice Starts With Your
Phone Calls

Your office is busy. You and your team see a stream of patients. Your receptionist has plenty to do just managing their comings and goings. And the busier you are, the more the phone rings.

Most callers expect the same level of convenience and personalized service from their dentist that they get from other businesses. Nobody wants to navigate touch-tone voice mail when they call a dental office. Even if they’re calling for a routine appointment, leaving a message doesn’t satisfy them — and patient satisfaction is crucial for a thriving practice.

But your needs are greater than other businesses. Patients experience dental emergencies that can be dangerous, even life-threatening, and need fast attention. You can’t rely on 911 for handling their dental emergencies. Your patients are counting on you to help them when they have a problem, and in a crisis, leaving a message isn’t enough. You need to be reachable after-hours, even when your team is home or asleep. That’s why an answering service is a priority for every dental office.

On top of all that, your answering service must safeguard personal health information and handle messages confidentially. At the same time, you must also contain costs. Your service needs to be within your budget.

Answering365 has decades of experience helping small and large dental offices manage their phone answering needs. We understand your requirements and are ready to meet them with our 100% HIPAA certified team. We can tailor a plan to the size and needs of your practice, keeping costs down.

We manage calls with your scripts and according to your instructions. We deliver encrypted messages via whatever method you prefer: text, email, or other digital system. Our call agents are expert in managing emergent calls that require immediate action. We’ll contact your on-call dentist or forward a notification that a message is waiting. With Virtual Assistant plans, we can even handle appointment scheduling directly in your cloud-based calendar, anytime, day or night.
Answering365 is the perfect extension of your dental office, working at a fraction of the cost of adding full-time employees.

Our Answering Services are
100% HIPAA Compliant

The Health Insurance Portability and Accountability Act (HIPAA) for doctors and medical professionals, demands that patient health information (PHI) always be kept safe and secure. Those requirements, along with the regulations within the HIPAA HITECH security rule, apply to everyone in the healthcare industry and all associates they work with. Dental offices must choose HIPAA compliant answering services to reduce risk.

Answering365 is one of the leaders in HIPAA compliant answering services. For many years, we have helped medical professionals with our HIPAA and HITECH compliant call agents. Our entire staff is re-certified annually. That means we’re always current, even though regulations change every year. Our HIPAA compliance includes transmitting and exchanging of messages with personal health information (PHI) as well as messages that are transferred to your web portal.

When you work with us, you have an extension of your practice to manage your calls and professionally interact with your patients, safely and confidentially. If you would like to read our BAA HIPAA agreement or learn more about our services, contact us today.

answering365
answering365

24/7/365 answering in English and Spanish

answering365

Messages answered with your scripts delivered as you want them.

answering365

Emergent calls relayed to your on-call dentist

answering365

Virtual Receptionist
Service Offers Many
Benefits

When compared to in-house teams, live virtual receptionists are more available and flexible, but cost you less. Even if you are part of a large enterprise with many employees, your staff may have urgent tasks, PTO or health issues that keep them from answering calls on your preferred schedule. Our team of professional call agents are always standing by, and they sound as if they are in your own front office.

Our service gives you:
· Savings on personnel costs.
· Peace of mind, because you know calls are answered day and night by professional, trained operators.
· More time to build your business and work with clients and customers

Benefits Answering365 Brings to Your Practice

Confidence that
calls are being
answered

Better patient
satisfaction

Fewer missed
opportunities —
more new patients

We Have Satisfied Customers
In Many Industries

Michael Morgan
Michael Morgan
2022-10-19
Answer 365 is very professional and keeps us up to date on calls that need immediate attention.
Ned Ramsay
Ned Ramsay
2022-05-17
Excellent customer service and friendly, helpful staff. Great for reducing admin overhead or covering 24/7 calling
Veronica Bell
Veronica Bell
2021-02-25
Excellent service! Professional, affordable, and 24/7. Thanks guys!
Patty Wagenhofer
Patty Wagenhofer
2021-02-13
The call center staff are very professional and prompt. Thank you.
Arbi Melikian
Arbi Melikian
2021-02-01
Great service and very professional. Highly recommended!
Donna McCandless
Donna McCandless
2021-01-20
Great answering service, the patients love that they can speak to a live person and get quick results.
Amy Hendel
Amy Hendel
2021-01-16
We have been using this service when it actually had another name - so for quite some time. Overall we are quite pleased. only issue is occasionally when we hand off coverage for the weekend - when the doctor is off call - all the operators somehow do not “get the message.” I do endorse them as a good service, their billing department is responsive - they just need a bit of a tweak in the training of their telephone operators with this “hnd off on weekends.” I would recommend them as reliable and responsive.
C Y
C Y
2020-12-30
It has been my pleasure working with all of you throughout the years, and servicing Musician's Transfer, Inc. Very professional, and courteous to all who served us. THANK YOU, and continue with your professionalism. Cely Yim

Features For Dental answering include

answering365

24/7/365 answering

answering365

HIPAA-certified call center agents with experience in medical answering

answering365

Services, scripts and protocols customized to your exact needs

answering365

Encrypted messages delivered as you want them, on your schedule

answering365

Bilingual answering (English & Spanish)

answering365

Plans and pricing tailored to your practice

answering365

Emergency calls forwarded to your on-call

answering365

Appointment scheduling via your cloud-based calendar

F.A.Q.

Do I Need An Answering Service?

Constantly answering the phones can become extremely time consuming for you and your team; it can be distracting and negatively impact your company’s productivity.

If any of the following statements are true for you, chances are it’s time to hire a professional answering service to handle your calls and messages:

  • You have difficulty answering all of your calls.
  • You find yourself having to check your voicemail all day long.
  • There are times when your voicemail is full.
  • Some of your employees are tied up answering the phone.
  • Your phone rings for a longtime before somebody can answer it.
  • You have trouble delivering the messages to the right people on time.
  • You have to make separate calls to a list of people to deliver the same message.
  • You are wondering if it would be easier and more cost-effective to hire an answering service than to have a full- or even part-time employee to do it.
How Do I Select an Answering Service?

With all the choice available today, choosing an answering service can become frustrating and time-consuming. It is important to pick a company you like, but it is even more important to pick a company that your customers will feel comfortable with. A call center’s job is to interact with your callers, so it is necessary that the service you choose is able to relate to them on a professional level.

These are our suggestions to help you choose the best answering service for your company:

  • Go with an answering service that specializes in your industry. You have a question about a product and then you call customer service to find out that the call center is located somewhere off-shore and the agent you are talking to is completely unfamiliar with the company and its business? It happens more and more often these days, and it doesn’t make you at all confident that your problem will be solved or that your question will be answered correctly.
  • Choose an answering service for your industry. Make sure that the service you hire has experience in your industry, is familiar with issues that could arise and is equipped with the appropriate terminology. These assets can go a long way in building your callers’ and customers’ confidence.
  • Make sure it is 24/7. When hiring an answering service, make sure it is always available, and that if someone calls your business in the middle of the night, there will be representatives waiting to answer, take a message, and deliver it to the appropriate location immediately or at the time you indicate.
  • Look for dedication and care. The answering service you choose will become extension of your company. Make sure the service you hire is ready to represent you with just as much dedication and care as if you would.
How Do I Forward My Lines to Your Answering Service?

You can activate Call Forwarding whenever you want your calls to be sent to another phone. Once activated, your calls will be sent to the forwarding number you request. To activate your Call Forwarding Service

  1. Dial *72
  2. Enter the phone number including the area code where you want your calls to be forwarded to (e.g. *72-555-355-3232) and press #
  3. You will hear the number you entered ring. When the call is answered, Call Forwarding is activated.
  4. If the call is not answered or the line is busy, hang up and call the number again within two minutes. You will hear two short tones telling you that Call Forwarding is activated.

Call Forwarding procedures may vary depending on the company you are using. If you have trouble completing the transfer, please contact your service provider or check the instructions on the website.

When Do You Answer My Company's Calls?

Calls are answered throughout the day depending on your needs. We have plans that include answering your calls 24 hours a day, 7 days a week and during holidays.

How Do You Know Incoming Calls Are For My Company vs Another?

Our answering service uses software that identifies the source of each incoming call and enables our agents to answer with the appropriate greeting, including the name of your company. The greeting can be customized in compliance with your instructions.

How Do I Receive My Messages?

Our clients can customize and choose the way their messages are delivered to them. The options are:

  • Text
  • Email
  • Fax
  • Voicemail
  • Group messaging

You can customize your plan and method of delivery at any time with the help of your Account Executive. Your messages can also be delivered to multiple on-call staff according to their schedules.

When you choose to supply us with your weekly or monthly schedule we will soft-code it into our system to minimize the risk of human error.

Service With a Smile

Now is the time to make a great first impression and never miss a call from potential and existing patients! For more information about our dental answering service, contact us today.

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