Whether you are just starting out or have been in business for many years, you probably want to grow and expand your company. In order to do so, relying on your current customer base would not be enough. You would need to capture as many new leads as possible but doing so is not always easy. As a business owner, you have many other responsibilities to attend to during the day and even beyond your regular hours of operation. You need to find a reliable way of capturing the leads and converting them into customers, which will help you realize the goal of growing your company.
Regardless of the type of business you have, people are either going to want your services or expect their questions answered after your regular office or store hours and on weekends and during the holidays. Of course, you cannot possibly be on call for every request, but you don’t want to lose potential clients. Fortunately, you don’t have to if there is a live call operator available to take your calls 24/7. This will include all your after-hours calls, weekends and holidays, and if you wish, even during the day. You can choose your call answering service to triage calls and only contact you for urgent matters or apprise you of every call that comes in.
New clients or customers don’t want to wait to speak to someone about their needs. Some people who are looking for a specific service most likely have a list of several options. If a lead calls your office and has to leave a voicemail, they might just hang up and never call back. An answering service can speak to potential clients about your services, collect their information, and forward it to you electronically for follow-up.
They would also be able to access your business calendar and schedule appointments according to your exact parameters and send out appointment reminders via email, text, or direct phone calls. The more productive your calendar is, the more work you will accomplish during business hours.
One of the happy consequences of having an answering service capture your leads is the reduced costs. When you use an answering service for weekends, holidays, and after-hours, you won’t have to pay a full-time receptionist to handle your calls. This is a significant saving in salary, benefits, and even office space and equipment if your business is not remote. You can also take those cost savings and use them for marketing your business. As you gain more visibility, your professional answering service can scale up to meet your growing needs.
Whether you are a small start-up or a large company, you know that answering phones is a large part of your daily routine. Partnering with a professional answering service just makes sense – although you won’t always be in the office, you still need to show clients and customers that you care and ensure you are accessible.
If you would like more information about how a live answering service can help you grow your business, contact Answering365 at 888-988-5800 for a free consultation.