A professional call answering and messaging service suitable for one or two message recipients or teams. The usual call length is 1 to 3 minutes, depending on complexity.
Virtual receptionist services with customized phone answering, scripts, lead capture, warm transfers, and messaging for multiple staff. Average call length is 2 to 5 minutes
Our virtual assistants will keep your CRM or EMR updated, more information captured from your callers, IT tickets created, calendar management, appointment bookings, cancellations, rescheduling and more.
We are here to provide your medical service a better and less stressful way to schedule appointments.
Patients need help at all time of the day and night. However, not everyone can afford a team of receptionists answering inbound calls for a practice especially after-hours. This is where we excel.
Outsourcing your patient recruitment to our HIPAA-compliant call center is a great way to keep your trial on track. Our team of experienced professionals can help you reach your recruitment targets and keep your study on schedule.
Every professional therapist struggles with calls. Yet, the profession demands every single call to be answered on time – especially if it is about existing or new customers trying to schedule appointments.
Patients make their first outreach to dental offices by phone. If they don’t reach a live person, they’re
likely to move on. You need overflow answering and scheduling so your practice stays busy.
When emergencies or urgent calls come through, your patients need to be able to reach you no matter what time of day or night. We guarantee a rapid response.
Our emergency dispatch agents contact the right person for the right reason at the right time and the correct location. These agents are specially trained to respond immediately to time and mission-critical situations with attention to detail, and follow-through.
Our emergency dispatcher services includes many features such as:
Locating and managing on-call technicians and dispatching them where needed.
Following your script and triage protocol with precision.
Documenting the call and the outcome.
Processing messages through multiple channels (i.e., phone, text, SMS, email, voicemail, and other wireless devices.