Answering Services

CUSTOMER CARE and RETENTION CALL CENTER

A Customer Care and Retention Call Center Service is a real extension of your business and works exactly like a customer relations department. Our professional agents accurately represent your product or service with the same care you do, using a dynamic scripting platform and the latest data-base management tools. We handle orders, surveys, telesales, sales support, customer concerns/complaints, information hotlines, and many other services. We are always there even when your office is closed. In addition to handling your inbound calls professionally and accurately, we also provide you with up-to-date progress reports and we are able to make changes quickly according to your protocols and needs.  Answering365, with its award-winning service-excellence, has been expanding its services to meet the ever-changing needs of the business community since 1989, with a focus on delivering quality results 24/7.

Why choose Answering365’s Customer Care Call Center?

  • Our Customer Care and Retention Call Center Service is based in the USA and provides nationwide services.
  • We have won national awards for quality and service-excellence for the past eight years.
  • We save our clients on average $2.8 million per month and growing.
  • Our professional agents respond to calls 24/7.
  • We customize our services to meet your exact protocols.
  • We integrate seamlessly with your proprietary data bases.
  • We have senior managers present 18 hours a day, seven days a week to handle any unexpected situation.
  • We guarantee defined Service Quality Assurance (SQA).
  • We provide meaningful statistical reports to help you make results-oriented decisions.
  • Our inbound call center technology is state-of-the art.
  • We have Bilingual English/Spanish agents.

Call Today
888-588-9800


Our Customer Care and Retention Call Center Service helps ensure high customer satisfaction at very low overhead. Logistically, we provide the staff, the office space, and the technology to interface with your customers just as you would but at much less cost. Therefore, your ROI increases significantly. Nothing is compromised. Our account executives meticulously communicate with you to ensure we have the right information so our agents can accurately represent your product or service. In addition we find out exactly which reporting parameters you require such as numbers and types of questions regarding a product/service, customer comments or complaints, survey results, and activity levels in each of your markets.

Our Customer Care and Retention Call Center Service provides many services, including but not limited to:

  • Customer-satisfaction surveys
  • Answering customer product/service questions.
  • Documenting customer comments and/or complaints.
  • Entering comments or complaints directly into your e-commerce web platforms or customizing web platforms for you with our scripting and IT experts.
  • Effective cross-selling and/or up-selling.
  • Reducing live staffing costs by integrating our IVR (Interactive Voice Response) technology to streamline customer-information processes.
  • Timely reporting and results.
  • Choice of dedicated or shared agents.

Call Concorde Communications today to schedule a free consultation that will show you how effective we can be in helping you reduce costs and maximize efficiency. Our success depends on your success; we stake our reputation on it. Join our winning team today and take pride in the service-excellence we offer.

Call Answering365 today!
888-588-9800