A Customer Care and Retention Call Center Service is a real extension of your business and works exactly like a customer relations department. Our professional agents accurately represent your product or service with the same care you do, using a dynamic scripting platform and the latest data-base management tools. We handle orders, surveys, telesales, sales support, customer concerns/complaints, information hotlines, and many other services. We are always there even when your office is closed. In addition to handling your inbound calls professionally and accurately, we also provide you with up-to-date progress reports and we are able to make changes quickly according to your protocols and needs. Answering365, with its award-winning service-excellence, has been expanding its services to meet the ever-changing needs of the business community since 1989, with a focus on delivering quality results 24/7.
Our Customer Care and Retention Call Center Service helps ensure high customer satisfaction at very low overhead. Logistically, we provide the staff, the office space, and the technology to interface with your customers just as you would but at much less cost. Therefore, your ROI increases significantly. Nothing is compromised. Our account executives meticulously communicate with you to ensure we have the right information so our agents can accurately represent your product or service. In addition we find out exactly which reporting parameters you require such as numbers and types of questions regarding a product/service, customer comments or complaints, survey results, and activity levels in each of your markets.
Our Customer Care and Retention Call Center Service provides many services, including but not limited to:
Call Concorde Communications today to schedule a free consultation that will show you how effective we can be in helping you reduce costs and maximize efficiency. Our success depends on your success; we stake our reputation on it. Join our winning team today and take pride in the service-excellence we offer.